Introduction
Red River – Van Eck respects the privacy of the people with whom it comes into contact. This includes customers, employees, business relations, website visitors and others. Red River – Van Eck values the confidentiality of your personal information and treats it in compliance with the pertinent privacy legislation. In this privacy statement we explain which personal data we collect and how we process it.
Who is responsible for your data?
Red River – Van Eck B.V. is responsible for processing your personal data. Our contact details are as follows: Red River – Van Eck, Nijverheidsweg 148, 4879 AZ Etten-Leur, the Netherlands, tel: +31 (0)168 323 555, email: info@redriver-vaneck.nl. Red River – Van Eck may also have specific privacy statements in place for certain products or services. In such cases the specific privacy statement prevails.
When does Red River – Van Eck collect your personal data?
Personal data may include for example: name, address, date of birth, telephone number, email or IP address. Red River – Van Eck collects your personal data when you fill in a form, send us a letter or email, or call our customer services department and so forth. You also provide your personal data when you visit the Red River – Van Eck website and enter your data there, or if you leave your data at our office or production facilities, or with one of our employees. Moreover, Red River – Van Eck may collect your personal data within the context of forming business relationships with customers and suppliers.
What does Red River – Van Eck use your personal data for?
Red River – Van Eck uses your personal data in the efficient and effective running of its business operations and the delivery of products and services, more specifically the execution of the following activities:
- Red River – Van Eck processes personal data for implementing agreements and maintaining relationships with customers, suppliers and other parties involved. For example, Red River – Van Eck records the names and addresses of customers or their representatives and updates them when changes occur. This kind of processing serves the correct performance of agreements and ensures the correctness and efficiency of Red River – Van Eck’s relationship management. In this context, Red River – Van Eck’s legitimate interest lies in the necessity of processing personal data for agreement implementation and relationship management as a part of normal business operations.
- In order to carry out marketing activities, Red River – Van Eck processes the personal data of (potential) customers using their addresses, email addresses, company and sector data and website visits. Where necessary, we request prior consent for processing personal data. In this context, Red River – Van Eck’s legitimate interest lies in the necessity of processing personal data for marketing and direct marketing to clients as a part of normal business operations.
- Business communications, such as distributing information about products, services and/or events via newsletters, websites, social media or otherwise. This includes the distribution of (financial) information to shareholders, analysts, the press and/or others who have given their contact details to Red River – Van Eck for this purpose. Newsletters are sent out only on the basis of prior consent. With regard to placing cookies we refer to our cookie policy (see below). In this context, Red River – Van Eck’s legitimate interest is the necessity of processing personal data for business communications as a part of normal business operations.
- In order to improve services we use personal data of customers such as reports concerning the delivery of products and services, visit reports, business reports or technical results for internal analyses and measuring and improving product and business performance. In this context, Red River – Van Eck’s legitimate interest is the necessity of processing personal data for service improvement as a part of normal business operations.
- Applicants for employment may provide consent for Red River – Van Eck to retain their data such as contact details and CVs that have been entered via Red River – Van Eck or the Acomo Group’s ‘Working at’ websites. They may also add a link to profiles in LinkedIn or similar applications. With this information Red River – Van Eck can assess whether to invite candidates for an interview.
- Invoice and payment data for example are processed for the financial administration and internal controls. In this context, Red River – Van Eck’s legitimate basis lies in the necessity of processing personal data as part of the performance of contracts.
- In order to ensure the security of people (e.g. visitors and employees), information, buildings and products, visitors to our premises are asked to leave information such as their name and business details. Additionally, CCTV may be used in Red River – Van Eck’s production facilities. In this context, Red River – Van Eck’s legitimate interest lies in its duty to safeguard the security of its people, assets and interests and those of its visitors.
- In the interest of analysis and development of its website, Red River – Van Eck processes visitor information such as IP addresses, web-page visits, clicking and surfing behaviour, internet browsers and the duration of the visits or sessions. We refer to the cookie policy below for further information. In this context, Red River – van Eck’s legitimate interest lies in the processing of personal data in the analysis of website usage and improvement as a part of normal business activities.
With whom can Red River – Van Eck share your personal data?
Red River – Van Eck uses your personal data only for the above-mentioned purposes and will not sell your personal data on to third parties. Red River – Van Eck may share data with third parties if normal business operations make this necessary. Insofar as these third parties process your data while carrying out business operations, measures are taken to ensure that your personal data are only used for these specific purposes. Additionally, Red River – Van Eck will provide third parties with your information either on the basis of prior consent or when this is mandatory, such as under court order.
Does Red River – Van Eck share your personal data within the Acomo Group?
If you are a customer of Red River – Van Eck, your personal data may be shared by companies within the Acomo Group. This can be done for administrative reasons and in order to obtain a total overview of your company and the products and services you procure from Red River – Van Eck and/or Acomo Group companies. This allows the Acomo Group to provide you with the best possible service. In this context, Red River – Van Eck’s legitimate interest lies in the processing of personal data in improving service levels as a part of normal business activities.
For how long does Red River – Van Eck keep your personal data?
Red River – Van Eck keeps personal data no longer than necessary for the above-mentioned purposes. The retention period for personal data depends on the purpose for which they are used and takes into account the applicable legal retention period, the reasonable expectation that the personal data may still be used for the purpose they were originally obtained and Red River – Van Eck’s legitimate interests. As soon as the personal data are no longer required, they are either deleted or anonymised.
Securing your personal data
Red River – Van Eck has taken the necessary security measures in order to prevent illegal use of your personal data. We have drawn up an information security policy and trained our staff in this aspect, and we have taken concrete measures to protect the security of physical and digital data storage.
Request for access, correction, deletion, objections and data transfers
If you would like to have access to all personal data we have collected about you, please send your request by email to the following address: info@redriver-vaneck.nl. You can also use this email address if you wish to change or delete your personal data, if you want to object to processing, or if you want to use your right to data transfer.
Questions, comments or complaints
For questions, comments or complaints about the protection of your personal data by Red River – Van Eck, please use the following contact details: Red River – Van Eck, Nijverheidsweg 148, 4879AZ Etten-Leur, the Netherlands, tel: +31 (0)168 323 555, email: info@redriver-vaneck.nl.
In compliance with the applicable privacy legislation, you have the right to submit a complaint to the regulatory authority.
Changes
Red River – Van Eck’s privacy statement may change when new developments arise that require this. The most up-to-date version of this privacy statement can be found on Red River – Van Eck’s website. This version of the privacy statement was drawn up on 1 April 2024.
